How likely is it that you would refer a friend/family member to this doctor or NP/PA?.

Did the doctor or NP/PA provide you with the care your expected?/li>.

Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).

Rate the helpfulness of the front-desk staff.

Rate how easy it was to make your appointment.

We calculate our location star ratings based on the responses to all the below questions. We calculate our provider star ratings based on the responses to question number six below. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. What questions do we ask?ДЄRC asks questions that touch on the overall patient experience related to their visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients. Do you post all positive and negative comments?ДЄRC posts all positive and negative patient feedback that is relevant to the entire visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit.

All ratings are submitted by actual patients and verified by ARC. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. We gather feedback from text surveys that are sent after the visit. Who runs the survey?ДЄRC partnered with Binary Fountain to collect patient feedback about their doctorвЂ™s visit. The below guide provides details about how we collect and share our patient feedback. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients. You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. One of the ways we demonstrate this priority is through our online transparency. ARC Patient Feedback Guide to ARC Patient Feedback and RatingsДЄustin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care.

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